Shipping policy
SHIPPING POLICY
Last updated: July 2026
PROCESSING TIME
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or UK public holidays will begin processing on the next working day. During busy periods (new releases, sales, or holidays), processing may take slightly longer — we'll always keep you informed.
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UK DELIVERY
Standard Delivery — £2.99 — 3–5 business days
Express Delivery — £5.99 — 1–2 business days
Free Standard Delivery — FREE on orders over £35 — 3–5 business days
Delivery times are estimated from the date of dispatch, not the date of order.
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EU DELIVERY
International Standard — £14.99 — 7–14 business days
Please note that since the UK's departure from the EU, orders may be subject to import duties and taxes upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping rates.
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INTERNATIONAL DELIVERY
We ship to the following countries: United States, Canada, Australia, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, UAE, Switzerland, and Hong Kong.
International Standard — £23.99 — 10–21 business days
Delivery times are estimates and may vary depending on destination country and local customs processing times.
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TRACKING INFORMATION
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking to activate. If you haven't received a tracking email within 5 business days of placing your order, please contact us at customerservice@wonderhaul.co.uk.
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CUSTOMS, DUTIES & IMPORT TAXES
Orders shipped outside the UK may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are outside our control and are the responsibility of the recipient. We recommend contacting your local customs office for further information before placing your order. Wonderhaul is not responsible for delays caused by customs processing.
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LOST OR DELAYED PARCELS
If your order hasn't arrived within the estimated timeframe, please allow a few extra days before contacting us, as delays can occasionally occur. If your parcel appears to be lost, please get in touch at customerservice@wonderhaul.co.uk and we'll resolve it promptly.
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CONTACT US
Email: customerservice@wonderhaul.co.uk
Address: Cheshire, UK